Shipping policy
Shipping Policy
ARTBYPRESTON
Please read carefully before purchasing.
1. Processing Time
Orders are processed and packed with care. Standard items typically ship within 1–3 business days.
Custom sneakers, limited editions, and pre-orders may take longer please allow additional time for production and handling before shipping.
2. Domestic Shipping (South Africa)
• Shipping is done via trusted couriers.
• Delivery times typically range 2–5 business days, depending on location.
• Tracking information will be provided once the parcel is dispatched.
3. International Shipping
• International shipments are available to select countries.
• Shipping costs are calculated per order and may vary based on destination, weight, and service selected.
• Delivery times typically range 7–21 business days, depending on customs and local courier services.
• Customs duties, taxes, or import fees are the responsibility of the buyer.
• Tracking will be provided for all international shipments.
4. Damaged or Lost Items
• Items are packed carefully to prevent damage during transit.
• If an item arrives damaged, send photographic evidence immediately. Each case will be assessed individually.
• Artbypreston is not responsible for parcels lost due to incorrect address information provided by the buyer.
5. Shipping Restrictions
• Some locations may not be serviced. Buyers are responsible for confirming that their address is eligible for shipping.
• Certain products may have additional shipping restrictions due to size, weight, or customs regulations.
6. Changes to Shipping Policy
• Shipping policies may be updated without notice. Purchases after updates constitute acceptance of the latest policy.